Help Center

When will my order ship?

Shipping destinations: We ship worldwide to reach all our customers. 

Shipping times: We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

Shipping cost: Bags and Wallets Orders will have free shipping. T-shirts and other products orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

 

What methods of payment do you accept?

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Amex, Visa and Mastercard, also Apple Pay & PayPal.

 

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 

Timing: we have a 30-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email modesto@modestospirit.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 

Are your products available for distribution?

We are always growing and on a mission to reach our fans worldwide. Please contact us to inquire about wholesale/distribution opportunities.

 

International taxes


International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

Modesto will not be responsible for any customs and duties charged to a customer. 

 

Contact us

Customer Support

If you've bought a Modesto product and it hasn't performed to expectations, or if you want to know more about the brand, send us a message. we like nothing more than making nice people happy and answer all questions. 

You can email us at modesto@modestospirit.com

Social Media

To stay engaged with us and up to date with the latest Modesto news. Visit our Modesto.spirit Facebook and Instagram.